Thank you for shopping at Home Gym Nation.

If you are not completely satisfied with your purchase, we are here to help.

Right of cancellation

You have the right to terminate this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to terminate this contract by a clear statement by e-mail to info@homegymnation.ca

To comply with the withdrawal period, you only need to send your communication concerning your exercise of the right of withdrawal before the expiry of the withdrawal period.

Once the cancellation right period has expired, we can still accept returns, although additional charges apply. However, these regulations do not restrict the legal right to cancellation and do not apply during the 14-day cancellation period.

Effects of cancellation

If you terminate this contract within the 14-day withdrawal period, we will refund all payments received from you, including delivery costs (with the exception of additional costs incurred if you have chosen a type of delivery other than the cheapest standard delivery type offered by us). We may deduct from the refund the loss in value of any property supplied if the loss results from unnecessary handling on your part.

We will make the refund as soon as possible and at the latest –
(a) 14 days after the day we receive the goods supplied from you, or
(b) (if earlier) 14 days after the day you provide proof that you have returned the goods, or
(c) if no goods have been delivered, 14 days after the day on which we are informed of your decision to cancel this contract.

We will make the refund using the same payment method that you used for the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. We may suspend the refund until we have received the goods or you have provided proof that you have returned the goods, whichever comes first. You must return or deliver the goods to us without undue delay and in any event no later than 14 days from the day on which you notified us of your termination of this contract. The deadline is met if you return the goods before the expiry of the 14-day period.

You will have to bear the direct costs of returning the goods.

You are only responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

To return a product to us

Please ensure that you have received the product within the last 14 days.

Email info@homegymnation.ca

Your email must contain the following information so that we can process a return.

• Your name
• Order reference number
• Your address
• Email address
• Contact number
• Date of purchase
• Date on which you received the goods
• If you initially ordered multiple items, which ones would you like to return?

When we approve a return, please send the product with a note indicating whether you wish to exchange the product (and if so, what other product you wish to order) or a refund.

Send us a return

Some of our products may have delicate physical properties and transporting these items is a difficult undertaking. If the item you wish to return has delicate physical properties, please ensure that any courier service used is aware that the contents of the shipment may contain delicate items. Also, make sure that any courier shipment is fully insured at the value of the shipment (retail price).

Damaged or defective items received by you

If you have received a damaged or defective product, please let us know immediately for assistance.

Sell items

Sale items can be refunded.

Contact us

If you have any questions about our return and refund policy, please contact us:
• By phone: 1 581 985-3885 (CA) or 1 844 985-3885 (toll-free)
• By e-mail: info@homegymnation.ca